How to Fix “System Board OOA” or “Missing System Information” or “Product Information Not Valid” HP
This happens when a motherboard loses the information that’s “tattooed” onto it, or burned onto it. HP says the only way to fix this issue is to pay a technician to repair the issue. I have found a way to do it yourself, although it does require a little finesse and following directions. It’s not too difficult, though.
This may not work on all HP laptops. Post a comment below with your model #, and let me know if it worked or not.
Before you try the method below, see if this method works first, because it is less of a headache to deal with.
Things you’ll need:
- Empty USB thumb drive
- About 30 minutes or less
- First, download this utility. It’s called Rufus, and it quickly and easily makes bootable flash drives, which is how we are going to run the HP tattooing utility.
- Next, download the HPBQ138 DMIFIT tool by clicking the link. This is the utility HP service technicians use to burn system information to the motherboard. Sometimes this is called the DMIFIT tool.
- Now create a bootable USB thumb drive using Rufus. Follow the screenshot below for the exact options to choose.
- Now open the flash drive and drag HPBQ138.exe (not zipped) into the main directory. It should now look something like this:
- Now reboot your computer and boot from the USB drive. If you don’t know how, use the guide here.
- Once in the DOS environment, type: “HPBQ138.exe” without the quotes. This should start the DMIFIT utility.
- Follow the guide below to update system board information:
- (0) Serial Number = S/N on back of laptop
- (1) Notebook Model = model number of back of laptop
- (2) GUID Number = random
- (3) UUID Number = Select 1 to generate UUID
- (4) SKU Number = Product Number (e.g. WA985UA#ABA)
- (5) CTO Localization Code = Last 3 letters (e.g. ABA)
- (6) MAC Address = Random
- (7) PCID = Sticker/ printed on back, under battery or on MOBO. (This may be difficult to find but it’s there and hopefully not burned or rubbed off. I found mine under the battery compartment in really small letters. It looked like this: “PCID: 1234567…”)
- (8) System Board CT # = blank
- Save the information and reboot.
Leave a comment if you have questions and I will respond.
Also, let me know it worked okay!